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Jaimie Cripps

Over 25 years in Managed Services, Jaimie is an award winning industry leader with a world-class history of success at all levels across the Service Management industry in all its flavours – MSP, CSP, ITO, BPO, Managed Services, Service Management, and Customer Success.

Delivered across the globe including extended periods in the US and Canada, Jaimie has deep expertise from green-field, through improvement and turnaround programmes, to full transformations in organisations of all sizes and maturity from start-up, to SME, to industry giants.

Expert in identifying risks and sub-par service functions and wider capabilities, then building and executing plans to address. Referenceable experience in aligning service strategy with overall corporate goals, elevating operational excellence, and turning around poor performance. Always delivers positive outcomes for clients (and therefore growth for both client and provider), driving customer sentiment and commitment through continuous improvement at the heart of all stakeholders and culture.

Jaimie is married with two children which keeps him busy, outside of home life you won’t find him too far away from anything with an engine.

As a service manager I cut my teeth turning poorly performing accounts around. Not because I was told to, I just saw it as the job. Running P1s and holding service reviews was just the operational, the reactive, the basics. The role was to improve service – hit KPIs, continuous improvement, risk and problem management, and proactivity were all the drivers to watching availability improve, incidents reduce, satisfaction ratings trend upwards. That was the buzz.

In manager and leadership roles building and running service and Customer Success businesses this was the service model, the coaching, the expectation. And yet incredibly there are still service providers who don’t have this at the centre of their culture, and that’s why we’ve started Corevo.

Measuring a customer’s sentiment is one thing, building and running an organisation to consistently deliver at an exceptional level is another, it’s complex but it’s critical. It should be the #1 objective, and I’m looking forward to helping Corevo’s customers fulfil it.