If everything you do, every decision you make, every hire, every product, every process, every data item, every employee (regardless of role), are acting to improve the sentiment of your fee-paying customers, then great you are ‘customer first’. Otherwise there is opportunity to improve, and in our experience that opportunity is often substantial. Material. Game-changing.
We have worked with enough organisations to know there are wildly varying levels of capability, or even understanding and expectation, in the service management space. Moving into a Customer Success model heightens the problems, raises costs, and often fails to deliver the promised benefit – for you and, most importantly, your clients.
Corevo is your entry point to take advantage of that experience. Deep expertise and extensive history in delivering exceptional outcomes no matter the challenge, no matter the size and complexity of your organisation.
Innovative service offerings, pricing and agile contracts ensure we offer flexibility and value for money unusual in the consulting space. We work to your needs, priorities and agenda.
We engaged Jaimie at Mobica to look at a number of threads, one being our Service Management function where we felt it wasn’t delivering the value it should. Jaimie built a new model from the ground up, introducing us to the benefits of a Customer Success approach. His knowledge is second-to-none but where he really stands out is his approach – professional, swift, and of the highest standards.
I worked with Jaimie to define and structure our Account Management and Service Delivery functions, ensuring they could scale effectively to support our rapid growth. His expertise was instrumental in shaping a model that not only enhanced our service capability but also played a key role in achieving AWS MSP certification. Partnering with a leading digital transformation and technology services provider, Jaimie navigated the complexities of our organisation with ease. His depth of knowledge is exceptional, aligned to outstanding strategic, collaborative, and high quality output, Jaimie is a rare asset to any organisation.
We brought Jaimie into Six Degrees as our first Customer Success Director, following a highly successful period at Rackspace. What’s most impressive about Jaimie’s approach is it is instinctively strategic, always with sight on improvement, always to transform; and he always delivers. He rapidly identified where the function was sub-par and importantly its impact on our customer satisfaction. He built and delivered a complex change programme, alongside the BAU role, and within that year materially improved our delivery capability and subsequent client affinity.
I worked with Jaimie extensively at Rackspace in the UK where we brought him in to support our push into the enterprise service management space. Jaimie’s deep expertise were invaluable in defining our model, but also demonstrated his leadership in building a highly successful Service Management team. When I needed someone to build out the North-East region in the US I didn’t hesitate in asking him. Operating solo Jaimie built a new function from the ground up, as well as operational responsibility for our key churn, contract, NPS and financial targets. He demands a high bar of himself and those around him, operates strategically, and always delivers favourable outcomes for all parties.
Regardless of challenge, chances are we’ve seen it. Quickly understand the challenges, build plans and execute at pace. Accelerate the route to success with ready to go proven frameworks and collateral.
Quantifiable successes with case studies from years in the industry. Worked in every step of the evolution of service management from ITIL, through commercial SDMs to deliver growth, to full Customer Success models, and always delivered exceptional outcomes across all measurements.
From single day, to ‘buckets’ of days, to extended periods on complex programmes, we offer highly customised contracts. Inside and outside IR35, statement of work with agreed payment plans – fixed and variable, we work to your needs.
We choose the right tools for the job, we never over- complicate or overspend. High performing service functions is not a one size fits all. We understand first your corporate strategy and objectives, challenges and goals, and we develop your service business to align.
Regardless of market image, too many businesses simply do not live this as their greatest priority. Consulting with Corevo we don’t just focus on your
Service function, if you wish (and we encourage it) we will concern ourselves with every client touchpoint across your organisation.
You should expect nothing less. We will get to a point of presenting conclusions and potential solutions as soon as possible, we will be open and honest at all stages with all stakeholders. Delivering sometimes uncomfortable messaging is a necessity so we are agreed on problems and objectives, and can set about resolving.
If the questions and challenges above resonate, do not hesitate to get in touch for a free consultation and see how Corevo can work for you.